F A Q
FREQUENTLY ASKED QUESTIONS:
ARE APPOINTMENTS REQUIRED TO CONSIGN?
Yes, we are requiring all clients to make an appointment to drop off their items. Our hours for drop off are from 1-5, Thursday, Friday and Saturday. We do ask that you have a minimum of 10 items and that all items are freshly cleaned for sanitary purposes. If you want to make an appointment, please click here.
ARE APPOINTMENTS REQUIRED TO SHOP?
At this time we are not offering appointments to come in the store to shop. Our goal is to expand our inventory on our own website so you can safely shop from home. If you need to make special arrangements, we can schedule a virtual shopping appointment for you. Please email firstname.lastname@example.org if you need an appointment. We hope to return to offering limited in person shopping appointments soon, but are unable to accommodate that at this time.
ARE MASKS REQUIRED?
Yes, for your safety and ours, everyone is required to wear a mask. No exceptions can be made at this time.
WHAT SANITATION PROCEDURES DO YOU USE?
After each appointment, we will sanitize the store and prepare for the next client. We quarantine all incoming consignment items for 24 hours. WE will then sort through your items to determine what is best for our online market. Once an item has been priced and added to an account, all items will then be fully steamed and left for another 24 hours until it is available for purchase. All employees will be tested for a fever everyday they work and will use be frequently washing our hands and surfaces.
(We will be adjusting our policies as we follow protocol based on CDC guidelines. We will keep you informed about any updates.)
HOW CAN I PURCHASE RIGHT NOW?
We will now offer curbside no contact pick up for purchases. We can process a payment over the phone 503 224 7884 or we can send you a Venmo invoice. You can find what products are for sale on our weekly Latest Arrivals blog by clicking here. You can find our Latest Instagram posts here. We are also offering shipping for a flat $5 fee.
DO YOU ACCEPT RETURNS?
Yes. If you need to return anything, please email us within 24 hours of receiving your purchase to begin the return process. We will accept returns ONLY if we receive notice within 24 hours and items are returned in the same condition as sold. There is a $5 restocking fee to receive a refund on any item. This fee will be waived if you would like to us to process the refund as store credit.
DO YOU BUY OUTRIGHT?
No, we only work on consignment. Your account will automatically earn credit each time you sell an item.
WHAT PERCENTAGE DO YOU PAY WHEN MY ITEM SELLS?
Consignors earn 50% of the selling price. If an item sells for $499 or more, the consignor earns 60% of the selling price.
WHAT BRANDS DO YOU TAKE?
We take contemporary labels from J Crew to Chanel. The main criteria is that items are within the last 2 years of purchase. Please review our Brands We Love page for a more extensive list.
ARE THERE ITEMS YOU DON'T CONSIGN?
Yes, we are selective about the brands we accept. We do not accept items from Target, Gap, Forever 21 and other fast fashion brands. Additionally we do not consign shorts, furs, intimates, swimwear, or Bridal wear
DO YOU CONSIGN JEWELRY?
Yes, we consign select fine, artisan and costume jewelry. Jewelry receives only one 20% reduction after 60 days on the sales floor. Fine jewelry is best sold with a professional appraisal. We recommend Pacific Gem Lab in Downtown Portland.
CAN I TAKE CONSIGNED ITEMS BACK BEFORE THEIR EXPIRATION?
No, we require all items to remain on the floor for the complete 90-day consignment period. Clients are allowed to pull items after 90 of receiving a completed inventory list. Seams to Fit reserves the right to extend the consignment period beyond 90 days to ensure it is marketed fully and in the appropriate season.
HOW DO YOU DETERMINE PRICES?
We price all items for our online consignment market. Most prices are between 50 and 70% off retail prices.
WHAT IS THE MARKDOWN PROCESS?
Items are initially priced for the top amount for the first 30 days. Seams to Fit will reduce items by 20-50% during the final 60 days at our discretion. The exception to this rule is for fine jewelry or designer handbags priced at $499 or higher.
CAN I MAKE AN OFFER?
Yes, but Seams to Fit has the right to refuse or accept any offer.
WHEN ARE YOU GETTING MORE DESIGNER ITEMS IN?
We put new designer items on the website on a weekly basis. We will schedule products to drop all at once each Tuesday, but we also will have Latest Arrivals blogs sent out each Friday morning. Make sure to sign up for our blog at the bottom of the page to get a weekly email of our favorite designer pieces that came in the week before. You can also follow us on Instagram to see more frequent posts.
CAN I MAKE A SPECIAL REQUEST?
No, due to volume of requests, we are unable to follow up with our special requests. We encourage all customers to subscribe to our blog and Instagram page to find out what is new in. Most of our designer items will be featured every Friday on our blog. Customers are always welcome to call our store directly to see if we have anything in our inventory that matches what you are looking for.
DO YOU DO ALTERATIONS?
No, but we can recommend exceptional tailors who can help you. Let us know what kind of project you have and we can direct you to the right tailor.